logo

GET A DEMO
  • About
    • About Us
    • Industry Guides
    • Watch Our Story
    • Customer Success Stories
    • Contact Us
  • Products
      • veroDocs
      • styleDocs
      • cleanDocs
      • cleanDocs Server
      • compareDocs
      • compareDocs Cloud
      • pdfDocs
      • pdfDocs Binder
      • printDocs
      • contentCrawler
      • contentCrawler Cloud
  • Solutions
    • Redaction
    • Finding Documents
    • Email Security
    • Manage Metadata
    • Document Comparison
    • Document Bundling
    • OCR for Dropbox
    • Legal Software
    • Accounting Software
    • Mimecast
  • Developers
    • compareDocs SDK
    • compareDocs Cloud API
  • Integrations
    • iManage
    • NetDocuments
    • OpenText
    • SharePoint
    • Worldox
    • Other Integrations
  • News
    • Press Releases
    • Events and Webinars
    • Our Blog
    • Infographics
    • Customer Success Stories
    • Industry Guides
    Discover how to produce high-quality work at every stage of the document journey Discover how to produce high-quality work at every stage of the document journey How Travers Smith, one of the world's most innovative law firms, uses compareDocs SDK How Travers Smith, one of the world's most innovative law firms, uses compareDocs SDK
  • Support
    • Customer Support
    • Client Portal
    • myDocsCorp
    • Credit Card Payments
    • eLearning
    • Training Partners
    • Quick Training Guides
    • On-Demand Training Webinars
    • Product FAQs
  • Partners
    • Become a Partner
    • Find a Partner
    • Training Partners
    • Partner Portal
  • Buy
    • cleanDocs
    • compareDocs
    • pdfDocs

DocsCorp Service Level Agreement and Response Times

 

Global Standard SLA Levels

In order to attain the highest level of satisfaction for our customers, DocsCorp Support uses a global support strategy, the latest technology solutions, efficient processes and the industry's top Support/IT professionals.

Our support professionals are knowledgeable in business software environments, sensitive to overall business requirements and able to quickly adapt to customers' changing needs. By maintaining a positive and goal orientated working environment for our employees, DocsCorp can best provide a quality-driven support experience that emphasizes our commitment to resolving customer challenges as efficiently as possible.

 

Response Times

The Response Time for a Service Request (SR) is determined by its classification. Response Times are measured from the time the SR is received by DocsCorp until the time when a response is provided by DocsCorp with a Ticket/Case number. At this point, a technically qualified member of DocsCorp Support will be assigned to your ticket for the purpose of commencing the work necessary to attempt to achieve a resolution of the SR within the Hours of Operation of the local DocsCorp Support Office. 

Response Times are targets and cannot be guaranteed in all circumstances by DocsCorp.

For more information on DocsCorp Support, please request the Statement of Support Services document, which outlines our Service Level Agreement.

Home
  • About DocsCorp
  • Disclaimer
  • Privacy Policy
  • GDPR Policy
  • Data Security
  • Accreditations
  • Service Level Agreement
  • Human Rights Policy
  • Anti-Slavery and Human Trafficking Policy
  • Anti-Bribery and Corruption Policy
  • COVID-19 Statement
Products
  • veroDocs
  • styleDocs
  • cleanDocs
  • cleanDocs Server
  • compareDocs
  • compareDocs Cloud
  • compareDocs Cloud API
  • compareDocs SDK
  • pdfDocs
  • pdfDocs Binder
  • printDocs
  • contentCrawler
  • contentCrawler Cloud
News
  • Press Releases
  • Events/Webinars
  • Industry Guides
  • Case Studies
  • Blog Posts
  • Infographics
  • Watch Our Story
myDocsCorp
  • Support Login
  • Pay2Go
  • myDocsCorp
  • Training Directory
  • Customer Support
  • Product FAQs
  • Find a Partner
  • Contact Us
  • blog
  • linkedin
  • twitter
  • facebook
logo

© Copyright DocsCorp 2021 - All rights reserved.