Court submissions are part of any law firms’ daily procedures. Traditionally, the documents to be reviewed were sent to the client, signed, and posted back to the firm. For Sydney-based Macpherson Kelley this was a process that was eating up precious time and valuable resources.
Macpherson Kelley wanted to change this client review process to be a digital workflow that was more efficient both for the client and for the firm’s support staff. So, how did they do it?
Electronic document bundling
It is industry protocol that any evidence involving a client must be sent to them for review. Previously, support staff were spending hours manually bundling documents together before sending them off. pdfDocs Binder does the work for them, electronically bundling all of the documents into a single file with easy drag-and-drop workflows. Clients receive a digital copy of documents via a secure transfer, rather than waiting for them to arrive in the mail. Document bundling also minimizes the risk of distributed files being lost or stolen.
Since staff no longer need to wait by the printer to collect and scan copies, many hours have been reallocated to where they are needed more. After integrating pdfDocs into the firm’s systems, Debbie Kealy, Technology Solutions Manager at Macpherson Kelley, said that “pdfDocs provides efficiencies around delivering a faster client service in an increasingly digital and mobile environment. It saves hours of printing and scanning for support staff and is a major contributor to the success of our PaperLite initiatives.“
Creating, reviewing, and filing court submissions electronically has helped Macpherson Kelley be on a path to a PaperLite environment. Thanks to the right PDF software creating a more efficient process, the firm is also able to service their clients much faster.
Read the full Macpherson Kelley case study to learn how going digital with pdfDocs improved their client experience.