When the legal department at Swansea Council began looking for new PDF software, their two main goals were to continuing reducing their paper usage and to cut down the time spent on editing and assembling document bundles - an important but time-consuming task. This is where pdfDocs stepped in.
Time-saving workflows for a better client experience
Using pdfDocs, Swansea Council can now electronically bundle multiple documents into a single PDF that they can distribute securely – meaning much less printing and fewer misplaced files. Plus, rather than waiting for it to arrive in the mailbox the client now receives an electronic copy of the document, lessening the chance of them misplacing it on their end. Inconsistent bundling styles were a pain point for the department since everyone had their own way of doing things. pdfDocs helped them stick to a uniform style that made navigating the files much easier for their clients.
Redacting confidential client information was a three-step process eating up precious time. Staff were redacting using a black pen, a separate contents page in Word and a lot of photocopying. Using pdfDocs the team can now digitally search and redact information in one easy step while guaranteeing privacy and confidentiality for their clients.
For Swansea Council, pdfDocs saved their legal team 20 working hours per case, thanks to better electronic bundling and distribution processes. pdfDocs was also essential to their goal of being an environmentally conscious workplace by reducing their reliance on paper.
Read the full Swansea Council case study to learn more about how pdfDocs helped them to go digital.