London-based firm Seddons needed to change staff email behavior to stop accidental data breaches and comply with the GDPR. Melody Easton explains how they used metadata management to achieve it.
Seddons – a Top 200 law practice based in London’s West End – knew that human error in email could put the firm at risk of a data leak. The riskiest email behavior is incredibly common – sending an email to the wrong person or unknowingly disclosing metadata through email attachments. These innocent mistakes could violate the data protection requirements of the GDPR, so the firm’s IT Director James Temple began working with an external consultant to make changes to how staff share information through email.
Challenge: Manage the risk of email data breaches for strengthened data protection
Seddons was already using email recipient domain name checking software to prevent potential breaches where users accidentally mistype an email address. To make the technology more encompassing, and improve ROI, the firm wanted to add metadata cleaning so that the solution would be two-in-one. Metadata cleaning would scrub information from email attachments to prevent inadvertent leaks, and recipient checking would ensure the information went to the right person.
Solution: A two-in-one solution for metadata management and recipient checking
Seddons uses cleanDocs – the only two-in-one application that covers metadata management and recipient checking solution. cleanDocs groups email domains according to risk and cleans metadata from attachments before they are sent. Now, staff are protected against sending messages to the wrong recipients, and attachments are scrubbed of potentially damaging metadata.
Armed with comprehensive metadata management that also stops users from sending messages to unintended recipients, Seddons can minimize the risk of accidental data breaches and strengthen its data security and protection strategy.
This is only one part of the path Seddons took to GDPR compliance. Read the full story to learn more about their compliance goals and how they used the right technology to achieve them.
Melody has more than 15 years' experience in marketing products and services to the legal industry. She spearheads marketing efforts in the EMEA region for DocsCorp, and can be spotted behind the booth at events and conferences across the region. When not working from the London office, Melody enjoys travelling and spending quality time with her family.